Shipping & Returns Policy

All products are delivered to you via a shipping provider. i.e Fed-Ex or UPS or USPS. Delivery is paid by the customer unless other terms have been arranged in advance. Delivery within the U.S. normally takes place within 2 business days. Globe Medical can provide premium shipping services including Next Business Day, Second Business Day and Third Business Day. Charges for shipping services other than Ground will be added to the invoice.

Shipping Address

You have the ability to enter different shipping addresses other than the billing address. The invoice will be sent to the billing address and the product(s) including a packing list, will be sent to the designated shipping address.

Partial Delivery

Whenever an item for your order is in stock it will be reserved for your order. If not all items are ready at the time of order placement (i.e. out of stock or waiting for assembly) we will send the in stock items to you. You will then receive the remaining items as they become available. If you prefer that all items be shipped together, please specify so in the comment line of the purchase order or notify your sales representative.

Return Policy

Globe Medical will only accept product returned within 30 days from the date of purchase. Product must be in original packaging, with the original quantity, with no markings or excessive tape on the box. Products must be returned 6 months prior to date of expiration. All returns will be charged a restocking fee. Returns will not be accepted on special-order items, insulin pumps or vendor drop ships.

Each return must include a Return Authorization Number or approval obtained from Globe Medical. Unsolicited returns and returns without a Return Authorization Number will be charged a processing fee. All returns must be returned in original packaging and must be in the same unit of measure as originally purchased. Returns are subject to inspection by Globe Medical. No credit will be issued for product that we determine cannot be resold.

Please call our Customer Service Department at 1-678-335-2982 to obtain a Return Authorization Number or approval. Please have the invoice number and date of purchase available when calling. Please write the Return Authorization Number on a prepaid shipping label.

Any product shortage or shipping errors must be reported to our Customer Service Department within 48 hours from receipt of the order.